If you or your donor hasn't received an email receipt for a donation that was recently made to your account, please investigate the matter on your end before contacting support. If a donor did not receive a donation receipt, please send them these steps in order to troubleshoot:
- Check you spam filter. Sometimes our emails get misdirected.
- Check your email’s security settings.
- Add commitchange.com as a trusted sender.
- If you're having the issue on a company email address, have IT for your email server make sure commitchange.com and AWS (our email service) aren’t blocked.
- ***nonprofit only*** Make sure email notifications are on within your CommitChange account. You can find your notifications in your settings and turn them on or off as needed.